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The Aye & Co. is one of the fastest growing ecommerce jewelers in Asia Pacific, and the leader in ethical origin fine jewelry. We are on the lookout for bright, motivated candidates who are eager to make an impact from day one and grow with a team of passionate and kind people!

opening positions

Personal Diamond Concierge Representative , Hong Kong

Position Overview: 
Our Representatives are dedicated to providing an exceptional experience for every The Aye & Co. customer. The Representative will be responsible for guiding the customer through the life of the sale. The goal of the Sales and Customer Experience team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customer’s lives. The team operates in a fast-paced environment and is the engine which drives our company.  As a team member, you will have the opportunity to have a clear impact on the company’s growth while developing your sales and service skills.  

Key Responsibilities include:

• Manage, maintain, and close inbound leads through multiple sales channels in a high volume capacity, while focusing on a high quality customer experience.
• Create memorable and personalized experiences for The Aye & Co. customers by providing support and responding to customer inquiries over phone, email, and live chat.
• Conduct in-person customer appointments to present jewelry at Door-to-Door/Chamber visit or other form of servicing, creating a truly one on one experience in a luxury goods environment.
• Consistently seek ways to improve the customer experience while adding value to the sales team.
• Collaborate across departments on sales focused projects in order management, inventory, merchandising, and fraud prevention efforts.
• Utilize sales strategy to assist and guide customers through multiple purchasing decisions such as custom design orders and diamond options.
• Responsibility and accountability for meeting individual and team goals in a sales driven environment.

Specific qualifications:

• BA degree, GIA degree or equivalent
• Sales ability and experience in a retail and/or e-commerce position
• Passion for customer focused sales with demonstrated success
• Excellent written and verbal communications
• Attention to detail
• Ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• Team player with an ability to work collaboratively
• Entrepreneurial spirit  / self-starter
• Strong computer skills
• Interest in socially and environmentally responsible organizations and products

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to us at [email protected]

* Personal information collected will be used for recruitment purpose only